Logo Banca Ifis

Innovation and digitization at the heart of our strategy

Relations with customers, sales and management processes, ways of working: digital transformation affects all aspects of our business and becomes a strategic lever for growth.

The D.O.E.S. Business Plan gave a strong push to digitalisation, making processes more efficient and improving the customer experience. Today, onboarding is entirely digital, with 95% of contracts signed on-line and a significant reduction in Time To Cash. Credit risk assessment is also faster and more effective: the average response time is now less than 4 days for lease under 200,000 Euro, falling to 1.5 days in the automotive sector. The myIfis platform has exceeded 25,000 active customers and handles more than 100,000 factoring transactions, reducing after-sales time by more than 80%. A concrete result that confirms the success of the bank’s digital strategy.

Concrete results

>22
%

OF CUSTOMERS DEVELOPED THROUGH DIGITAL ORIGINIATION

95
%

OF CONTRACTS ARE DIGITALLY SIGNED

<4
days

TTY FOR LEASING LESS THAN 200K (<1.5 DAYS FOR CAR LEASING)

+100
k

SELF-MANAGED FACTORING TRANSACTIONS VIA MYIFIS PORTAL

We focus on digital to increase our competitive advantage and grow at low costs, through many actions to expand the range of products on digital sales channels, improving the quality and effectiveness of our customer services and digitizing our processes.

In our solutions dedicated to SMEs, digital becomes increasingly more important for customer acquisition and relations, while in the NPL area we optimize portfolio management and credit recovery strategies thanks to robotics and artificial intelligence.

“

Banca Ifis is making investments in digitalization, one of the pillars of its growth plan, with the aim of improving the efficiency of processes and increasing its competitive advantage.

Fabio Lanza - Co-General Manager and Chief Operating Officer
2017-2018 
2019-2021
2022-2024

2017-2018 

We started a process focused on making core systems fully operational, designing the foundations for digital development and data governance.

2019-2021

We created the digital platforms that represent the pillars of multi-channel and multi-product transformation (such as myIfis or the Digital Selling Platform), building the first automation solutions based on artificial intelligence.

2022-2024

We continue to invest in digital drivers with a view to cross business and end-to-end processes, automation and data governance, in addition to greater attention to cyber security.

Cyber security, our priority

Technological developments in recent years have revolutionized the banking sector: from the transactions we all carry out online instead of going to the counter, to products and services based on the processing of personal information, to new ways of working. With increasing digitization, possible cyber incidents have increased, and not only of a technical nature: “cyber attacks” have grown in recent years, in both quantity and severity.

In this context, cybersecurity and data protection are becoming increasingly more strategic issues, and see us working hard to prevent accidents, constantly improving the information security level.

In that scenario, in order to raise the awareness of all its colleagues to the topic of cybersecurity, the Banca Ifis Group carried out multiple communications to alert recipients to the risks of the campaigns in progress. In addition, awareness campaigns on Group employees are ensured through specific actions to promote knowledge and awareness of the most recent cyber threats, providing up-to-date information on cyber protection and suggesting useful information to combat them.

We also use specific services, such as CERTFin (a public-private initiative to increase the IT risk management capacity of Italian financial operators) to receive real-time reports on fraud attempts in the banking sector.

From working methods to relations between colleagues, from training to career paths, the culture of innovation permeates our organization. One decisive step was the launch of the Ifis Talent digital platform, which provides every employee with all the tools they need to manage their professional growth.

We also renewed the Ifis4you intranet: from a simple gateway to documents and information, it has become a space for sharing news, accessing live-streaming events and multimedia content.

Smart working evolves: through MyIfiswork, we implemented a new organizational method based on alternation between remote and face-to-face work and flexibility in the choice of working hours and spaces.

Find out more about our digital projects for employees.

We see innovation as a competitive lever: it makes us more flexible and agile and allows us to increasingly improve our customer experience.

With myIfis, we have streamlined our portals to provide businesses with a single access point for an enriched range of products and for conducting all operations digitally. We are also digitising sales processes to increase their efficiency and effectiveness and reduce operational risks.

In the NPL area, technology allows us to constantly improve the way we operate. We have created the PagaChiaro portal, where debtor households can monitor and settle their repayment plan in simple ways. We are implementing robotics tools (voice bots) in the underwriting of return plans. Upstream, artificial intelligence helps us analyse large amounts of data, optimising processes in portfolio acquisition.

Find out more about our digital business projects